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Return and Exchange

Returns Policy
If you are not completely satisfied with a gumashcolor purchase or gift for any reason, please review our return, refund, and exchange policies below for gumashcolor.com purchases and in-store purchases. Products must be returned in new or gently used condition. gumashcolor monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances.

gumashcolor.com Purchases
gumashcolor.com purchases can be easily returned to gumashcolor locations or by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

 

  • When you return your purchase to gumashcolor.com by mail and we receive your item within 60 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
  • For gumashcolor.com products returned in store, rather than by mail, refunds are only provided if the product is returned within 60 days of purchase, and you will receive a full refund to your credit or debit card. If you paid with PayPal, you will receive a full refund in your choice of store credit or a gift card.

 

Items purchased on gumashcolor.com may not be returned by mail, and will not be refunded, 90 days after the purchase date. Items shipped to Gumash Color outside of the returns window, not in new or gently used condition, without a receipt, or not purchased at Gumash, may not be credited back or returned to you.

Gumashcolor.com Return Procedures
Here are two easy ways to return your item:

gumashcolor.com Returns by Mail

 

  • Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items. Include your name, e-mail address, and phone number so that we can contact you, if necessary.
  • Package your return item in the manufacturer’s product box and gumashcolor packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
  • You will receive an email confirmation when your return is processed.

 

Returns can be mailed to:
Rangkaian Mercu Health and Beauty.
No. 22A-3, Jalan PJU 5/20D, The Strand,
Kota Damansara, 47810 Petaling Jaya, Selangor

It takes up to two weeks to process returns and credit your account or to issue an online store credit. Return shipments can be tracked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.

gumashcolor.com Returns to Store Location
Visit any free standing Gumash store to return an item purchased from gumashcolor.com within 60 days of purchase.

 

  • Please bring your Order Summary and Return Form with you, as well as the credit card you used to place your order.

 

Gumash In-store Purchases
Gumash in-store purchases may be returned within 60 days of the date of purchase with a receipt or gift receipt at a store location in exchange for a refund in the same form of payment as your purchase was made, we do not accept mail returns for merchandise originally purchased at a retail location.