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BASIC TERMS & CONDITIONS OF SHIPPING

  1. Shipping Time: 2-4 business days for local and 5-6 business days for International.

Orders placed before 3 PM Monday through Friday (excluding holidays) usually ship within 1-2 business days during non-sale periods. Please note that during times of exceptional volume during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible.

  1. Every customer will receive an email message or a WhatsApp message as soon as delivery has been scheduled.

 

RETURNS & REPLACEMENTS

If your order goes missing or arrives damaged or defective, contact us for any assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.

  1. Only products purchased on gumashcolor.com may be returned for a replacement.
  2. We cannot accept items purchased from another retailer for a replacement.
  3. Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.
  4. Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer. Return shipping cost is equal to the initial shipping rate.
  5. We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.
  6. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
  7. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
  8. For other inquiries please contact us at gumashcolor@gmail.com or our hotline no at 012-5351979.

YOU MAY NOT RETURN FOR EXCHANGE :

  • Pre-order item(s).
  • Sale items or purchases made with discount coupons.

 

PRODUCT GUARANTEE

We heard you and always prioritize our customers. All normal price items are now provided with special product guarantee.

Product(s) is promised guarantee to be delivered on time from the processing date (max 2 days transit time for local & 5 days transit time for international). However, this treatment is not applicable during peak season and big sale campaign.

Product(s) is promised guarantee to be in the perfect condition as advertised. We are very concern on every cents spent.